Refund and Returns Policy
Gript Returns Policy
If you are a customer in the UK or European Economic Area (EEA), you get 14 calendar days to cancel your order if you have changed your mind. The cancellation period starts from the day you have received all of the items in your order.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
• Items must be returned within 28 days of receipt.
• Items must be unworn, unwashed and unused with the original labels still attached.
• Shoes must be tried on indoors.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
